Return, Replacement & Refund Policy – Trive Jewellery

No Returns / No Refunds

• All sales are final.
• We do not have a return window.
• Cash refunds are not issued under any circumstances.
• Returns or exchanges are not accepted for dislike, change of mind, or sizing issues.

Damaged or Missing Jewellery

Replacement will be provided only in case of damaged or missing jewellery, subject to the following conditions:

• A clear 360-degree unboxing video of the sealed parcel is mandatory.
• The video must clearly show the unopened package, original tags and labels intact, and the damaged/defective/missing part clearly zoomed.
• The video must be shared within 2 days of delivery to trivejewellery369@gmail.com along with your order ID.

If approved:

• Only the damaged jewellery will be replaced.
• Claims without proper video proof or showing signs of tampering will not be accepted.
• Trive Jewellery reserves the right to take the final decision in all cases.

Combos, Offers & Special Collections

• Individual jewellery from combo or gift boxes cannot be replaced separately.
• Jewellery purchased during sales, promotions, contests, clearance, or special schemes is non-returnable and non-replaceable, except in case of damage.

Cancellation Policy

• Order cancellations are not allowed once an order is placed.
• Customers are advised to review product details carefully before placing an order.